Shipping policy
At RUGSAK, we're committed to delivering your order safely and on time.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines may vary depending on your location and courier availability.
Shipping Charges
- Free shipping on all prepaid orders.
- A nominal shipping fee may apply to Cash on Delivery (COD) orders, where applicable.
Order Tracking
Once your order is dispatched, you'll receive a confirmation email and SMS with your tracking details, allowing you to monitor your shipment in real time.
Delivery Partners
We work with trusted courier partners to ensure secure and timely delivery across India.
Delayed Deliveries
While we strive to meet the estimated delivery timelines, unforeseen circumstances such as adverse weather, natural disasters, strikes, or logistics disruptions may cause delays. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address and contact details are accurate before placing your order. RUGSAK is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery. Kindly include your order number along with clear photos of the package and product for a quick resolution.